Are you doing good in the world? We want to help you do it better.

We help service-minded organizations achieve their goals through customized learning experiences that engage, inspire, and make a lasting impact. Our mission is to help you achieve yours.

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Performance Support

We develop just-in-time performance support tools and can help your organization evaluate and improve processes, procedures, and documentation.

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Technical Writing/Review

Let us help you apply plain language principles and inclusive design. We write reports, manuals, job aids, guides, and other documents.

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Custom Learning Solutions

We specialize in developing custom learning experiences including eLearning, microlearning, blended learning, and both traditional (ILT) and virtual instructor-led training (VILT).

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Training Needs Analysis

We can help you determine exactly what the performance problem is. We are adept at conducting many types of needs assessments, such as task analysis and gap analysis.


Billboard in the sky reads "5 Ways to Get Learners' Attention—and 1 Way to Lose It"

5 Ways to Gain Learners’ Attention—and 1 Way to Lose It

Reading Time: 6 minutes In your experience, what’s the hardest part of a lesson to design? For me, it’s the “hook”—the first screen of an eLearning course or the first few minutes of an instructor-led course. It’s not that it’s especially difficult, but it requires creative and careful thought. It’s also arguably the most critical part because it sets the tone for the rest of the lesson.

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Practical Ways to Use Reflection for Sticky Learning. Background photo of mountains reflecting in still water.

Practical Ways to Use Reflection for Sticky Learning

Reading Time: 5 minutes Over the past week, I’ve thinking a lot about the value of reflection in learning. You might say I’m reflecting on reflection. How very meta of me. Reflection is a way for your brain to practice retrieving information. It can help you form connections between newly learning information and prior knowledge and experience. It can cause you to visualize yourself performing an activity in a better way.

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Applying the POUR Principles to Create Accessible Documents and Presentations. Illustration of a glass with liquid pouring out.

Applying the POUR Principles to Create Accessible Documents and Presentations

Reading Time: 7 minutes We usually think about accessibility in terms of websites and eLearning courses. But what about that great job aid you created? Or the instructor guide you developed? Or the slide deck you’re sending to participants to download? Would people with disabilities be able to access that content? In this post, I’ll share some ways you can use the POUR principles to create accessible documents and presentations.

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